Last Updated: August 1, 2026
At Duvylin, customer satisfaction is our priority. We want you to shop with confidence, and if for any reason you are not completely satisfied with your purchase, we are here to help. Please read our Return & Refund Policy carefully to understand the conditions for returns, exchanges, and refunds.
Return Eligibility
You may request a return within 7 days of receiving your order, provided that the item is unused, unwashed, undamaged, and returned in its original condition with all tags, labels, accessories, and original packaging intact. Products that show signs of use, damage, alteration, or missing original packaging may not be eligible for a return or refund.
Non-Returnable Items
For hygiene, safety, and quality reasons, certain items cannot be returned or exchanged. These include customized or personalized products, gift cards, clearance or final sale items, and any products specifically marked as non-returnable on the product page. Items that have been used, washed, or damaged after delivery are also not eligible for return.
Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect item, please contact our customer support within 48 hours of delivery. Kindly provide your order number along with clear photographs of the product and packaging. After reviewing the issue, we will arrange a replacement or refund, depending on the situation and product availability.
Refund Process
Once your returned item is received and inspected, we will notify you about the approval or rejection of your refund request. If approved, the refund will be processed to your original payment method within 5–10 business days. The exact time required for the amount to reflect in your account may vary depending on your bank or payment provider.
Exchange Policy
If you wish to exchange a product for a different size or color, you may request an exchange within the eligible return period. Exchanges are subject to product availability. If the requested item is unavailable, you may choose an alternative product or request a refund, where applicable.
Return Shipping
If the return is due to a damaged, defective, or incorrect product delivered by Duvylin, we will cover the return shipping cost. For returns requested due to personal preference, such as ordering the wrong size, color, or change of mind, the customer may be responsible for the return shipping charges unless otherwise stated.
Order Cancellation
Orders may be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled and must follow the return process after delivery if eligible. Refunds for cancelled orders will be processed to the original payment method within the standard processing time.
Contact Us
If you have any questions regarding returns, refunds, or exchanges, please contact our customer support team through the Contact Us page on the Duvylin website before sending any product back. Our team will guide you through the return process and assist you in resolving your concerns as quickly as possible.